Customer Engagement Manager - The Netherlands

Lieu: Netherlands - Field based

Fonction: Commercial

Niveau de Séniorité: Manager

Votre profil

Vifor Pharma, a world leading Nephrology, Iron Deficiency and Cardio-Renal pharmaceutical company, is experiencing rapid growth due to the realization, continued expansion, and optimization of its pipeline and portfolio strategy.

We are currently looking for a Customer Engagement Manager for the North East Netherlands. The goal is to provide an exceptional and seamless customer experience, providing information on Vifor's products and relevant disease areas at physicians’ level to meet our customer's needs and preferences. In this exciting position you will be directly reporting to the Customer Engagement Lead. This position is field-based in its nature. 
Key Tasks
  • Leads the design and implementation of digital projects
  • Creation and execution of multichannel dialogues with customers
  • Ensures the HCP has accurate in-depth information which can be reflected in guidelines
  • Orchestrates 3M+(s) activities which create a partnership between the customer and Vifor Pharma
  • Acts as the voice of the customer to the 3M team to create value-adding materials and services
  • Plans & executes virtual and F2F meetings
  • Builds and constantly develops in depth knowledge and expertise in key therapeutic areas at physicians’ level
  • Works 80% of time in focus TA’s
  • Is able to interact with MSL’s on a medically equal level in the execution of projects and tasks


Minimum Requirements
  • Strong scientific/medical knowledge on Bachelor’s/Master’s level
  • Has worked in a role with a substantial Medical and Market Access component
  • Digitally excellent versed
  • Business/Commercial orientation/acumen
  • Very strong customer focus: demonstrated ability to create win-win partnerships
  • Project Management where tangible success has been achieved
  • Solid understanding of the complexity and dynamics of the Dutch healthcare market
Preferred Requirements
  • Minimum 3 years of experience in the pharmaceutical industry
  • Worked in a role where they have assessed and made trade-offs between accounts 
  • Experience with optimized usage of products and services to benefit the appropriate patient

Key Measures of Success
  • Sales performance of total product portfolio in allocated region
  • Customer satisfaction by receiving highly valued feedback
  • Solid understanding of the complexity and dynamics of the Dutch healthcare market
  • Highly valued by our customers due to the ability to have medical interactions at physicians’ level
  • Ability to implement individual tailored digital customer journeys

A propos de nous

Le groupe Vifor Pharma est une entreprise pharmaceutique internationale spécialisée. Son ambition est de devenir le leader mondial dans les domaines de la carence en fer, de la néphrologie et des traitements cardio-rénaux. L’entreprise est le partenaire de choix pour les médicaments et les solutions innovantes axées sur le patient. Le groupe Vifor Pharma aspire à aider les patients du monde entier atteints de maladies graves et chroniques à mener une vie meilleure et plus saine. La société développe, fabrique et commercialise des produits pharmaceutiques offrant des soins de précision aux patients. Le groupe Vifor Pharma occupe une position de premier plan dans toutes ses activités clés. Il se compose des entreprises suivantes: Vifor Pharma; Vifor Fresenius Medical Care Renal Pharma (sa société commune avec Fresenius Medical Care); et OM Pharma.

Le groupe Vifor Pharma a son siège en Suisse et est coté à la Bourse suisse (SIX Swiss Exchange, VIFN, ISIN: CH0364749348).

Pour de plus amples informations, veuillez consulter

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