Customer Engagement Manager - Leicester, Nottingham, Derby, East Anglia UK

Lieu: UK - Field based

Fonction: Sales

Niveau de Séniorité: Manager

Ramiro Villanueva

Senior Talent Acquisition Manager

Conditions pour les agences de placement

Votre profil

Vifor Pharma a world leading Nephrology, Iron Deficiency and Cardio-Renal pharmaceutical company are experiencing rapid growth due to pipeline realization and optimization. As such a vacancy has arisen in the UK for a Customer Engagement Manager within a high performing  team to focus on key customers for Vifor Pharma in various NHS trusts. 

The role holder will drive customer led value based discussions and outcomes, by using their combined knowledge of disease areas and the NHS complexity;  drive change in patient’s journeys through engagement with wide spectrum of NHS stakeholders to affect system level changes. eg. diagnostic procedures, therapeutic decisions, speed to right treatment etc. The CEM role has responsibility for collaborating with their key stakeholders in a customer centric way, in order to optimise patient outcomes, coordinating all interactions in customer centric approach way.

Main Accountabilities 
  • Achieve commercial goals
  • Define and quantify local and regional unmet need, aligned to optimally managing CKD and Heart failure.
  • Clear account and stakeholder planning to ensure robust prioritized focus
  • Identify and work with stakeholders to ensure Vifor portfolio is appropriately positioned for access, at a local level.
  • Conduct all activities in alignment with Vifor Pharma´s code of conduct and the strictest ethical, compliance and legal standards
  • Ensures relevant and important stakeholders have accurate information which can be reflected in guidelines
  • Contributes to the improvement of patient journeys within an account eco system 
  • Design and implement value-adding digital projects
  • Acts as the voice of the customer to the cross functional  team to create value-adding materials and services
  • Partners with the HCP, ORDMS and internal access team to provide the evidence required to optimise the patient journey 
  • Drives consent and Opt ins to maximize opportunity for digital communications
  • Builds and constantly develops in depth knowledge and expertise in key therapeutic areas
  • Shares experience with other regions and management team
  • Key point of contact for all stakeholders / centres of expertise (CoEs) within the region and is accountable for the success of the product in the assigned accounts

Key Measures of Success 

Commercial  performance 
  • Resource deployment strategy leads to positive change in customer journey and a seamless customer experience
  • High quality account plans, that demonstrate well developed and reasoned planning, clear milestones to delivery of system change to ensure Vifor is trusted partner in delivering healthcare
  • Evidence delivery of key objectives as per account planning process
  • Ensure delivery of healthcare in areas of greatest unmet need, targeted activity and deployment of resources in areas of need
  • Achieve or exceed all other targets related to performance
  • Customer satisfaction based on patient impact 
  • Cross functional collaboration to achieve results
  • Development and execution of omni channel activities according to plan
  • Contributes to the successful launch of new products
  • The goal is to provide an exceptional and seamless customer centric experience, providing information on Vifor's products, services and relevant disease areas to improve the patient journey within an account
Minimum Requirements 
  • Minimum 5 years of experience in the pharmaceutical industry
  • Strong scientific/medical knowledge at Bachelor’s degree or equivalent
  • Has worked in a role with a substantial Medical and/or Market Access component
  • Ability to engage, connect and build partnerships with customer remotely.
  • Business/Commercial orientation/acumen
  • Strong customer focus: demonstrated ability of creating win-win partnerships
  • Project Management where tangible success has been achieved
  • Enjoys the blend of homeworking & being in the heart of a Clinical setting
  • Mastery in influence mapping and using customer influence to gain credibility for projects
  • Proven competency in securing funding and healthcare process understanding locally for hospital and retail administered products
  • Strong analytical as well as organizational ability, professional presence, self-confidence, self-driven, and a positive attitude
  • Excellent communication skills in English
Preferred Requirements
  • Worked in a role where they have assessed and made trade-offs between accounts 
  • Experience with optimising products and services to benefit the appropriate patients

A propos de nous

Le groupe Vifor Pharma est une entreprise pharmaceutique internationale spécialisée. Son ambition est de devenir le leader mondial dans les domaines de la carence en fer, de la néphrologie et des traitements cardio-rénaux. L’entreprise est le partenaire de choix pour les médicaments et les solutions innovantes axées sur le patient. Le groupe Vifor Pharma aspire à aider les patients du monde entier atteints de maladies graves et chroniques à mener une vie meilleure et plus saine. La société développe, fabrique et commercialise des produits pharmaceutiques offrant des soins de précision aux patients. Le groupe Vifor Pharma occupe une position de premier plan dans toutes ses activités clés. Il se compose des entreprises suivantes: Vifor Pharma; Vifor Fresenius Medical Care Renal Pharma (sa société commune avec Fresenius Medical Care); et OM Pharma.

Le groupe Vifor Pharma a son siège en Suisse et est coté à la Bourse suisse (SIX Swiss Exchange, VIFN, ISIN: CH0364749348).

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Conditions pour les agences de placement