Senior Customer Operations Manager LATAM – Zurich

Ort: Switzerland - Glattbrugg/Zurich

Funktion: Supply Chain

Senioritätslevel: Senior Manager

Ihr Profil

Vifor Pharma Group is a global pharmaceutical company and we aim to become the global leader in iron deficiency and nephrology. Our company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. Vifor Pharma Group strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care. 

We are currently looking for a Senior Customer Operations Manager – LATAM to join our Global Customer Operations Team at our Headquarters in Zurich (alternatively Geneva or St. Gallen). In this exciting position, you will be directly reporting to the Head Customer Operations & Demand Management. 

Key Tasks
  • Responsibility for the end-to-end demand & supply management process for our LATAM region
  • Overview and follow-up on market and customer needs, the supply targets per country, the regulatory projects, the demand plan by customer, the sales/supply performance and targets of the region LATAM
  • Creating and maintaining a professional and trustful relationship with customers and the Regional Teams and ensuring that commitments with regard to the agreed Service Level Agreement are met. 
  • During S&OP cycle, you will be accountable to receive, analyze and reconciliate for LATAM countries the demand data 
  • Analyzing in-market sales trends monitor inventory level, look at the next 24 months in terms of forecast and drive decision with the Regional Organization and customers to ensure seamless supply to patients  
  • Assessing, processing and managing customer orders end-to-end with the support of the Export Team and other stakeholders providing constant communication on status to customers and Region. Managing the required master data in SAP
  • You will speak up for the Latam region in cross-functional meetings to stress and escalate potential issues in supply or Service level and highlight  new sales opportunities. You will work hand in hand with process-related stakeholders such as Sales, Planning, Quality, Regulatory, Export to fix open issues and to fulfill our supply promise
  • You will participate to Contract review with special focus on demand and supply agreements and ensure that order-to-cash process is executed in compliance with regulatory and quality standards
  • Coordinating the operational Supply Chain project management for on-boarding new partners and launching new products in the region
  • Participating actively in projects with operational impact on the Region (e.g. Regulatory and CMO changes, serialization, new business models, training new local employees  etc.)
  • You will search for and implement continuous improvement solutions to increase service level to the Region
  • You will be member of the Global Customer Operations Team and play together with your colleagues for other regions an important role in project and change management in Supply Chain 
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or the equivalent.

Minimum Requirements
  • Bachelor’s degree in International Business Administration, Supply Chain, Logistics or equivalent
  • 10 years in a Customer Operations & Demand Management – leading role in an international Healthcare Company 
  • MS Office (Excel, PowerPoint)
  • Experience with SAP 
  • Fluent in Spanish and English, German and/or French are a plus
  • Excellent communication skills 
Preferred Requirements
  • Stress resistant, resilient, energetic, team player, positive Can-Do attitude, multi-tasking capable, customer-focused

Über uns

Die Vifor Pharma Gruppe ist ein globales Spezialitäten-Pharmaunternehmen. Sie hat sich zum Ziel gesetzt, globale Marktführerin in den Bereichen Eisenmangel, Nephrologie und kardiorenale Therapien zu werden. Das Unternehmen ist der bevorzugte Partner für Pharmaprodukte und innovative, patientenorientierte Lösungen. Die Vifor Pharma Gruppe will Patienten mit schweren und chronischen Krankheiten auf der ganzen Welt dabei helfen, ein Leben in besserer Gesundheit zu führen. Das Unternehmen entwickelt, produziert und vermarktet pharmazeutische Produkte für eine optimale Patientenversorgung. Die Vifor Pharma Gruppe nimmt in allen ihren Kerngeschäften eine führende Position ein und besteht aus folgenden Unternehmen: Vifor Pharma, Vifor Fresenius Medical Care Renal Pharma (ein gemeinsam mit Fresenius Medical Care geführtes Unternehmen); und OM Pharma.

Die Vifor Pharma Gruppe hat ihren Hauptsitz in der Schweiz und ist an der Schweizer Börse (SIX Swiss Exchange, VIFN, ISIN: CH0364749348) kotiert.

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