Lieu: Switzerland - Glattbrugg/Zurich

Fonction: Information Technology

Compagnie: Vifor Pharma

Darya Koblik

International Talent Acquisition Specialist

+41 58 851 89 22

Conditions pour les agences de placement

Votre profil

We are currently looking for a Service Manager Data center who will be based in Zurich and will be responsible for the implementation, management and lifecycle of data center related services and vendors as well as for operations. This person will report to the Group Leader Data Center. Furthermore, this person will be accountable for the following tasks:

  • Ensure that the components and systems are standardized, available, stable, secure and ensure compliance with GxP and GDPR regulations and according to SLAs
  • Manage and transition towards outsourced services - contract review, regular SLA check, upgrades, and maintenance windows, coordinate different resources during projects and manage escalation processes.
  • Manage service providers and vendors.
  • Contract and license management
  • Roll-out activities within planned changes and maintain relevant documentation based on the system/component/business expertise.
  • Support data center housing, WAN, Windows Server, SCOM, Okta and all data center related services at the 2d and 3rd level
  • Setup framework to deliver services to and internal customers
  • Coordinate the interfaces between the requesters (internals and/or externals), the technology group, IT or/and the business
  • Manage project activities, analyze, design, realize and implement IT solutions, including devising functional and conceptual design specifications, system and service modelling
  • Write and maintain documentation such as technical system design, user manual etc.
  • Convert technical and business requirements into adequate IT solutions or services

For this role, we are looking for a proactive, experienced information technology professional who demonstrates entrepreneurial approach, and has a strong background as system engineer as well as experience in service management. This person should also be a strong collaborator and prove to have influencing skills. Furthermore, you should bring the following competencies:

  • Minimum 10 years of experience as senior system engineer in industry and large data center environment with comparable tasks and sound experience with managing outsourced systems and managing services and vendors.
  • Proven working experience regarding design, development, implementation and administration of SLA (service level agreement) and OLA (operational level agreement)
  • Experience in data center architecture (Microsoft technologies, server platform, storage, connectivity, network segmentation, production and automation networks, data loss prevention, IT business continuity cloud and transition to cloud, security, etc)
  • ITIL and other certifications according to the role would be an advantage
  • Fluent level in English (in oral and written communication), an advanced level in French or German would be a strong asset
  • Previous experience in the pharmaceutical industry and understanding of GxP, computer system validation and other regulations would be of advantage

Furthermore, you should demonstrate a strong internal and external customer orientation. Being in that role will allow you to underline your "can do" attitude, team player spirit and act as a role model for others in line with Vifor Pharma values.

A propos de nous

Le Groupe Vifor Pharma, anciennement Groupe Galenica, est une entreprise Specialty Pharma mondiale qui se consacre à la recherche, au développement, à la fabrication et à la commercialisation de ses propres produits pharmaceutiques. Il est le partenaire de choix pour les solutions innovantes axées sur le patient. L’entreprise, qui entend devenir le leader mondial des traitements de la carence en fer et des affections néphrologiques et cardio-rénales, aspire à aider les patients du monde entier souffrant de maladies graves et chroniques à mener une vie meilleure et plus saine. Le Groupe Vifor Pharma possède des sites de production en Suisse et au Portugal, ainsi qu’un réseau dynamique de sociétés affiliées et de partenaires lui assurant une vaste couverture de marché dans le monde entier. L’entreprise affiche une présence mondiale en constante augmentation mais conserve de solides racines dans son marché d’origine, la Suisse.

Le Groupe Vifor Pharma est constitué de Vifor Pharma, de Vifor Fresenius Medical Care Renal Pharma – sa société commune avec Fresenius Medical Care –, de Relypsa et d’OM Pharma.

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Conditions pour les agences de placement