ICT SUPPORTER - ZURICH

Lieu: Switzerland - Glattbrugg/Zurich

Fonction: Information Technology

Compagnie: Vifor Pharma

Kira Maurer

Junior Talent Acquisition

+41 58 851 83 48

Conditions pour les agences de placement

Votre profil

In order to reinforce our IT department we are currently looking for an ICT Supporter to handle mainly 2nd level support and on demand 1st level support. This person will be based in Glattbrugg and report to the Head of IT Support. In this key role you would be responsible for the following tasks:
  • Onsite support execution and 3rd level support coordination when needed; on demand 1st level as well
  • Incident management and request fulfillment onsite
  • Provide assistance with technology products such as mobile phones, computers, software products or other electronic or mechanical goods
  • Serve as a key resource on complex and/or critical issues
  • Management of administrative related tasks like invoices, purchasing, vendor relationships
  • Support on projects if needed (rollouts, migrations, lifecycle etc.)
  • Optimal IT stock Management
  • Documentation of support services (Guides, HowTo etc.)
  • Specific application support
We are looking for a solution and customer oriented person with a proactive and entrepreneurial approach. The following requirements complete the profile we are searching for:
  • ICT Professional or graduate degree in computer science
  • Minimum of 2 years of experience with a similar role
  • Executive Support experience, especially in delivering customer focused, fast and pragmatic solutions under high pressure, as well to C-Level
  • Strong knowledge of Win 7 / Win 10 as well as incident management and request fulfillment
  • ITIL v3 certification is a plus
  • Fluency in English, German would be a great advantage; any other European languages would be an asset
  • Knowledge of administrating in Active Directory & Exchange (user mutations)
  • Excellent communication skills
  • Excellent general computer skills
  • Ability to learn new technologies quickly
We are looking for a candidate who can demonstrate ability to adapt to new systems and processes. Being in that role will allow you to underline your team player, responsible and hardworking attitude and act as a role model for others in line with Vifor Pharma Values.

A propos de nous

Le Groupe Vifor Pharma, anciennement Groupe Galenica, est une entreprise Specialty Pharma mondiale qui se consacre à la recherche, au développement, à la fabrication et à la commercialisation de ses propres produits pharmaceutiques. Il est le partenaire de choix pour les solutions innovantes axées sur le patient. L’entreprise, qui entend devenir le leader mondial des traitements de la carence en fer et des affections néphrologiques et cardio-rénales, aspire à aider les patients du monde entier souffrant de maladies graves et chroniques à mener une vie meilleure et plus saine. Le Groupe Vifor Pharma possède des sites de production en Suisse et au Portugal, ainsi qu’un réseau dynamique de sociétés affiliées et de partenaires lui assurant une vaste couverture de marché dans le monde entier. L’entreprise affiche une présence mondiale en constante augmentation mais conserve de solides racines dans son marché d’origine, la Suisse.

Le Groupe Vifor Pharma est constitué de Vifor Pharma, de Vifor Fresenius Medical Care Renal Pharma – sa société commune avec Fresenius Medical Care –, de Relypsa et d’OM Pharma.

Pour plus d’informations, veuillez consulter notre site: http://www.viforpharma.com/fr/a-propos-de-vifor-pharma/qui-sommes-nous.

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Conditions pour les agences de placement