CUSTOMER SERVICE AND DEMAND PLANNING MANAGER 100% - Fribourg

Lieu: Switzerland - Villars-sur-Glâne/Fribourg

Fonction: Supply Chain

Compagnie: Vifor Pharma

Marilda Martins

Regional Talent Acquisition Specialist

+41 58 851 67 69

Conditions pour les agences de placement

Votre profil

At this position you report to the Head of Supply Chain Planning in the Technical Operations department. You are in charge of demand planning and manage the customer service. You have daily interactions with other departments such as production, quality, purchasing and sales. Your main responsibilities include:
  • Understand demand forecast drivers and set up systems and methods to continually improve demand catching and analysis.
  • Anticipate and understand risks in order to be prepared and able to react quickly
  • Be the single point of contact for customers for the questions related to demand planning & forecasts
  • Be the interface and support between production planning, procurement and controlling for supply chain issues
  • Participate in different continuous improvement projects within the company
  • Give visibility and provide guidance to senior management for decision-making
  • Manage the customer service
  • Develop, monitor and report KPIs and boards
  • Act as deputy for the Head of Supply Chain Planning during his absence
For this function, we are looking for a decisive and autonomous person with the following profile:
  • University degree in Supply Chain, industrial distribution, Economics, Engineering or similar
  • At least 5 years’ experience in planning and supply chain, ideally within industrial environment
  • Proven experience in estimating resources and developing delivery plans
  • High proficiency with an ERP system (XA Mapics a plus), MS Office tools, including database management
  • Fluent in French and English both in oral and written conversation. Knowledge of German is an asset
You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders. You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.

A propos de nous

Le Groupe Vifor Pharma, anciennement Groupe Galenica, est une entreprise Specialty Pharma mondiale qui se consacre à la recherche, au développement, à la fabrication et à la commercialisation de ses propres produits pharmaceutiques. Il est le partenaire de choix pour les solutions innovantes axées sur le patient. L’entreprise, qui entend devenir le leader mondial des traitements de la carence en fer et des affections néphrologiques et cardio-rénales, aspire à aider les patients du monde entier souffrant de maladies graves et chroniques à mener une vie meilleure et plus saine. Le Groupe Vifor Pharma possède des sites de production en Suisse et au Portugal, ainsi qu’un réseau dynamique de sociétés affiliées et de partenaires lui assurant une vaste couverture de marché dans le monde entier. L’entreprise affiche une présence mondiale en constante augmentation mais conserve de solides racines dans son marché d’origine, la Suisse.

Le Groupe Vifor Pharma est constitué de Vifor Pharma, de Vifor Fresenius Medical Care Renal Pharma – sa société commune avec Fresenius Medical Care –, de Relypsa et d’OM Pharma.

Pour plus d’informations, veuillez consulter notre site: http://www.viforpharma.com/fr/a-propos-de-vifor-pharma/qui-sommes-nous.

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Conditions pour les agences de placement