CUSTOMER OPERATIONS MANAGER – Geneva

Lieu: Switzerland - Meyrin/Geneva

Fonction: Supply Chain

Compagnie: OM Pharma

Marilda Martins

International Talent Acquisition Specialist

+41 58 851 67 69

Conditions pour les agences de placement

Votre profil

In this position, you are part of the Global Supply Chain department and report directly to the Head of Customer Operations. Your mission is to be the responsible for a defined region of the demand Management of Vifor Pharma’s products and ensure high customers’ satisfaction. Your main tasks are the following:
  • Act as interface between customers in the dedicated region and cross-functional departments
  • Ensure that customers’ orders are confirmed and fulfilled in line with contractual terms and to the best satisfaction of the customer
  • Best align the interests of customers and Vifor in conflicting situations
  • Handle all commercials transactions in a compliant manner in order to support the business in the region
  • Deliver reliable and accurate Demand Plan
  • Participation actively in the Regional monthly Demand Review
  • Ensure excellent coordination and collaboration with other departments
  • Support strategies, policies, objectives of global Supply Chain and actively participate in department’s projects
For this strategic function, we are looking for a dynamic and stress-resistant person bringing the following profile:
  • University degree in Business Administration, Supply chain, Logistics or similar
  • Strong experience in a customer service and demand management role
  • At least 5 years’ experience in a similar leading role in an international environment, ideally within a pharmaceutical or medical device industry
  • Successful experience with S&OP execution
  • Proficiency with MS-Office tools
  • Very good knowledge of SAP or of another ERP System such as Infor XA or SAGE an asset
  • Fluent in French and English both in written and spoken conversation. Knowledge of any other foreign language is an asset
You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders. Your high flexibility allows you to work effectively in a cross functional and cross regional environment with different cultures. Able to understand issues from multiple perspectives, you describe yourself as a result-oriented and highly adaptable person. You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.

A propos de nous

Le Groupe Vifor Pharma, anciennement Groupe Galenica, est une entreprise Specialty Pharma mondiale qui se consacre à la recherche, au développement, à la fabrication et à la commercialisation de ses propres produits pharmaceutiques. Il est le partenaire de choix pour les solutions innovantes axées sur le patient. L’entreprise, qui entend devenir le leader mondial des traitements de la carence en fer et des affections néphrologiques et cardio-rénales, aspire à aider les patients du monde entier souffrant de maladies graves et chroniques à mener une vie meilleure et plus saine. Le Groupe Vifor Pharma possède des sites de production en Suisse et au Portugal, ainsi qu’un réseau dynamique de sociétés affiliées et de partenaires lui assurant une vaste couverture de marché dans le monde entier. L’entreprise affiche une présence mondiale en constante augmentation mais conserve de solides racines dans son marché d’origine, la Suisse.

Le Groupe Vifor Pharma est constitué de Vifor Pharma, de Vifor Fresenius Medical Care Renal Pharma – sa société commune avec Fresenius Medical Care –, de Relypsa et d’OM Pharma.

Pour plus d’informations, veuillez consulter notre site: http://www.viforpharma.com/fr/a-propos-de-vifor-pharma/qui-sommes-nous.

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Conditions pour les agences de placement