SERVICE MANAGER DATA CENTER - ZURICH

Ort: Switzerland - Glattbrugg/Zurich

Funktion: Information Technology

Firma: Vifor Pharma

Georgia Izzat

International Talent Acquisition Specialist

+41 58 851 83 78

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Ihr Profil

We are currently looking for a Service Manager Data center who will be based in Zurich and will be responsible for the implementation, management and lifecycle of data center related services and vendors in the GDPR context as well as for operations. This person will report to the Group Leader Data Center. Furthermore, this person will be accountable for the following tasks:

  • Ensure that the components and systems are standardized, available, stable, secure and ensure compliance with GxP and GDPR regulations and according to SLAs
  • Manage and transition towards outsourced services – contract review, regular SLA check, upgrades, and maintenance windows, coordinate different resources during projects and manage escalation processes
  • Manage service providers and vendors
  • Roll-out activities within planned changes and maintain relevant documentation based on the system/component/business expertise.
  • Support data center housing, WAN, Windows Server, SCOM, and all data center and GDPR related services at the 2d and 3rd level
  • Coordinate the interfaces between the requesters (internals and/or externals), the technology group, IT or/and the business
  • Manage project activities, analyze, design, realize and implement IT solutions, including devising functional and conceptual design specifications, system and service modelling
  • Write and maintain documentation such as technical system design, user manual etc.
  • Convert technical and business requirements into adequate IT solutions or services

For this role, we are looking for a proactive, experienced information technology professional who demonstrates entrepreneurial approach, and has a strong background as system engineer as well as experience in service management. This person should also be a strong collaborator and prove to have influencing skills. Furthermore, you should bring the following competencies:

  • Minimum 10 years of experience as senior system engineer in industry and large data center environment with comparable tasks and sound experience with managing outsourced systems and managing services and vendors.
  • Proven working experience regarding design, development, implementation and administration of SLA (service level agreement) and OLA (operational level agreement)
  • Experience in data center architecture (Microsoft technologies, server platform, storage, connectivity, network segmentation, production and automation networks, data loss prevention, IT business continuity cloud and transition to cloud, security, etc)
  • ITIL and other certifications according to the role would be an advantage
  • Excellent knowledge of GDPR
  • Fluent level in English (in oral and written communication), an advanced level in French or German would be a strong asset
  • Previous experience in the pharmaceutical industry and understanding of GxP, computer system validation and other regulations would be of advantage

Furthermore, you should demonstrate a strong internal and external customer orientation. Being in that role will allow you to underline your “can do” attitude, team player spirit and act as a role model for others in line with Vifor Pharma values.

Über uns

Die Vifor Pharma Gruppe – die frühere Galenica Gruppe – ist ein globales Spezialitäten-Pharmaunternehmen, das eigene Pharmaprodukte erforscht, entwickelt, herstellt und vertreibt und ein bevorzugter Partner für innovative patientenorientierte Lösungen ist. Das Unternehmen hat sich zum Ziel gesetzt, ein globaler Marktführer in den Bereichen Eisenmangel, Nephrologie und kardiorenale Therapien zu sein und weltweit Patienten mit schweren und chronischen Erkrankungen zu einem besseren Leben in Gesundheit zu verhelfen. Die Vifor Pharma Gruppe verfügt über Produktionsstätten in der Schweiz und in Portugal sowie über ein dynamisches Netzwerk von Vertriebsgesellschaften und Partnern zur weltweiten Marktabdeckung. Das Unternehmen treibt die Expansion seiner weltweiten Präsenz laufend voran, bleibt dabei aber in seinem schweizerischen Heimmarkt fest verwurzelt.

Die Vifor Pharma Gruppe besteht aus Vifor Pharma, Vifor Fresenius Medical Care Renal Pharma, ihrem gemeinsamen Unternehmen mit Fresenius Medical Care, Relypsa und OM Pharma.

Für mehr Informationen gehen Sie bitte auf: http://www.viforpharma.com/de/über-vifor-pharma/wer-wir-sind

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