CUSTOMER OPERATIONS MANAGER – Geneva

Ort: Switzerland - Meyrin/Geneva

Funktion: Supply Chain

Firma: OM Pharma

Marilda Martins

International Talent Acquisition Specialist

+41 58 851 67 69

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Ihr Profil

In this position, you are part of the Global Supply Chain department and report directly to the Head of Customer Operations. Your mission is to be the responsible for a defined region of the demand Management of Vifor Pharma’s products and ensure high customers’ satisfaction. Your main tasks are the following:
  • Act as interface between customers in the dedicated region and cross-functional departments
  • Ensure that customers’ orders are confirmed and fulfilled in line with contractual terms and to the best satisfaction of the customer
  • Best align the interests of customers and Vifor in conflicting situations
  • Handle all commercials transactions in a compliant manner in order to support the business in the region
  • Deliver reliable and accurate Demand Plan
  • Participation actively in the Regional monthly Demand Review
  • Ensure excellent coordination and collaboration with other departments
  • Support strategies, policies, objectives of global Supply Chain and actively participate in department’s projects
For this strategic function, we are looking for a dynamic and stress-resistant person bringing the following profile:
  • University degree in Business Administration, Supply chain, Logistics or similar
  • Strong experience in a customer service and demand management role
  • At least 5 years’ experience in a similar leading role in an international environment, ideally within a pharmaceutical or medical device industry
  • Successful experience with S&OP execution
  • Proficiency with MS-Office tools
  • Very good knowledge of SAP or of another ERP System such as Infor XA or SAGE an asset
  • Fluent in French and English both in written and spoken conversation. Knowledge of any other foreign language is an asset
You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you are able to build trust-based relationships with customers and internal stakeholders. Your high flexibility allows you to work effectively in a cross functional and cross regional environment with different cultures. Able to understand issues from multiple perspectives, you describe yourself as a result-oriented and highly adaptable person. You feel comfortable in a position where you act as an entrepreneur, take decisions and convince others.

Über uns

Die Vifor Pharma Gruppe – die frühere Galenica Gruppe – ist ein globales Spezialitäten-Pharmaunternehmen, das eigene Pharmaprodukte erforscht, entwickelt, herstellt und vertreibt und ein bevorzugter Partner für innovative patientenorientierte Lösungen ist. Das Unternehmen hat sich zum Ziel gesetzt, ein globaler Marktführer in den Bereichen Eisenmangel, Nephrologie und kardiorenale Therapien zu sein und weltweit Patienten mit schweren und chronischen Erkrankungen zu einem besseren Leben in Gesundheit zu verhelfen. Die Vifor Pharma Gruppe verfügt über Produktionsstätten in der Schweiz und in Portugal sowie über ein dynamisches Netzwerk von Vertriebsgesellschaften und Partnern zur weltweiten Marktabdeckung. Das Unternehmen treibt die Expansion seiner weltweiten Präsenz laufend voran, bleibt dabei aber in seinem schweizerischen Heimmarkt fest verwurzelt.

Die Vifor Pharma Gruppe besteht aus Vifor Pharma, Vifor Fresenius Medical Care Renal Pharma, ihrem gemeinsamen Unternehmen mit Fresenius Medical Care, Relypsa und OM Pharma.

Für mehr Informationen gehen Sie bitte auf: http://www.viforpharma.com/de/über-vifor-pharma/wer-wir-sind

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