To support our newly created IT team in Portugal and lead our Service Desk, we are seeking an IT Global Services Unit Lead & Manager Servicedesk. Reporting directly to the Head of IT Support, with a dotted line to the IT Leadership Team, both located in the HQ in Glattbrugg / Switzerland, you will be responsible to lead and coordinate the IT global services unit and in parallel lead and coordinate the Service Desk Team. In this position, your tasks and responsibilities will include, but not be limited to, the following:
IT Global Services Unit Lead
The ideal candidate is bringing a Bachelor’s degree in computer science, or equivalent work experience, along with following skills and experience:
You have effective planning and coordination skills and work in a structured way, whilst maintaining flexibility in times of change. You have strong communication skills, both written and verbal, and take a proactive approach to communicating within IT and business departments. You take a service and customer oriented approach, work effectively across all levels of the organisation with the ability to maintain a high level of confidentially. You are able to work independently and take decision where necessary, whilst also being an excellent team player, working effectively in cross-functional and regional teams. You are able to maintain strong attention to detail in high-pressure situations. You lead by example and actively demonstrate the Vifor Pharma values.
Vifor Pharma Group, formerly Galenica Group, is a global specialty pharmaceuticals company that researches, develops, produces and markets its own pharmaceutical products and is the partner of choice for innovative, patient-focused solutions. The company’s goal is to be a global leader in iron deficiency, nephrology and cardio-renal therapies and strives to help patients around the world with severe and chronic diseases to lead better, healthier lives. Vifor Pharma Group has production sites in Switzerland and Portugal as well as a dynamic network of affiliates and partners offering broad market coverage all over the world. The company has an ever-growing global presence while at the same time remaining firmly rooted in its home market, Switzerland.
Vifor Pharma Group consists of Vifor Pharma; Vifor Fresenius Medical Care Renal Pharma, its joint company with Fresenius Medical Care; Relypsa; and OM Pharma.
For more information, please visit: http://www.viforpharma.com/en/about-vifor-pharma/who-we-are.